What android and iOS versions can utilise the app?
Android: 4.4+ KitKat onwards iOS: 9+
Operating system (iPhone 4 onwards)
My phone is not picking up the numbers on my voucher. What do I do?
– If you cannot pick scratch card numbers then try re-focusing your camera and wipe the camera lens.
– If this doesn’t work please close app and re-open.
– Also, be aware of glare from lights around which will make recognition hard.
I am pointing the app at a brand on Point&Play platform but nothing is happening. What do I do?
– If nothing happens when you scan product, try re-focusing your camera and wipe the camera lens.
– If this doesn’t work please close app and re-open. Also, be aware of glare from lights around which will make recognition hard.
– Check internet connection
Can I scan a product, save and watch the content at a later date?
– Currently this can only be done on iOS version
– On android this function will be available depending on the brands campaigns
How do we get our brand onto the platform?
– To get onto the Point & Play platform and create exciting content please contact us at firstname.lastname@example.org
– Can I share pictures and videos of products I scan?
– Not on our current version. This will be implemented in our next stage of updates.